frequently asked questions
tourBus

Important Information.

HOW TO A MAKE A RESERVATION

Reservations for all tours may be made by calling the Conestoga Tours Office at (717) 569-1111 or, if calling from outside the local area, 800-538-2222, or by stopping in at our office at 1530 Commerce Drive, Lancaster, located just off the Manheim Pike, Rt. 72. Office Hours: Monday through Friday, 8:00 A.M. to 5:30 P.M. The office is closed Saturday and Sunday.

PAYMENTS

Conestoga Tours will accept Visa, MasterCard and Discover for every tour in the catalog with the exception of the Atlantic City Line Run. Of course, checks, money orders or cash are also accepted. Send payments to Conestoga Tours, 1530 Commerce Drive, Lancaster, PA 17601. Please indicate on your check which tour you are reserving.

WHY BOOK EARLY?

We understand that it is often a challenge to plan your vacation far in advance. However, we encourage you to make early reservations (at least 2 months in advance) on all tours in order to guarantee that you will be confirmed. We must let the suppliers who are the key features of our tours, namely, hotels, attractions and restaurants, know how many passengers are on our tours, and we often have to pay as much as six months in advance for many admissions. If we have a low number of bookings for a particular tour, we are forced to cancel it or lose our deposit and payments. Such a situation is very disappointing to us but also to those of you who may call for reservations one or two weeks before a trip is scheduled. The earlier you book a tour, the less likely of a cancellation.

A NOTE ABOUT TIPPING

Conestoga Tours does include all tips to people throughout the tour including bellmen, wait staff and step-on guides. Conestoga Tours does not automatically include tips for your motorcoach driver or escort, as we feel these gratuities should be extended on an individual basis, determined by your evaluation of the services provided. If you have questions about tipping, ask your reservationist.

CONESTOGA TOURS GIFT CERTIFICATES

Need something to buy for the person who has everything? Consider a Conestoga Tours gift certificate – available in any amount with no expiration date. The recipient can choose from any day tour, sports tour, Atlantic City or multi-day package to redeem their gift certificate. The perfect gift for any occasion!

WHAT IS A MOTORCOACH TOUR?

Many people do not really know what a well-planned motorcoach tour is. They may have heard stories about riding for endless hours in an uncomfortable motorcoach. This is not what a Conestoga Tours trip is about. Our new model motorcoaches have restrooms, comfortable seats, video systems and music. We stop for meals or a break every two or three hours to give you a chance to stretch your legs. While on board the motorcoach, you can read your favorite book, catch up on sleep or socialize with the many new and old friends that you meet on one of our motorcoach tours. Your driver and escort are trained professionals whose job is to assure our customers the best possible vacations. And when things go wrong, they are there to solve your problem so that travel headaches are taken care of. We feel that after you experience a well-planned Conestoga Tour trip, you will return time and time again.

DON’T TAKE CHANCES

Conestoga Tours encourages that all customers traveling on multi-day vacation tours consider purchasing trip cancellation or trip interruption insurance. Many things can happen prior to or even during a tour which might create the need to cancel or interrupt your vacation. Purchasing reasonably priced insurance can protect you from such circumstances.

CONESTOGA TOURS TRAVEL MILES

Conestoga Tours also offers Caper Coupons, a valuable travel bonus when you take one of our multi-day tour packages. Your Caper Coupon is a special certificate you will receive on the last day of your tour. You may apply the discount to any other multi-day tour within 18 months of the date of your trip. The value depends on the number of Miles on the tour.

HAVE A GROUP?

Conestoga Tours also provides charter service (bus rental with driver) to any group or organization. Also, Conestoga Tours group services can arrange for all your group travel needs. Providing custom group tours is a specialty, whether it is a cruise, a day motorcoach tour, an extended motorcoach vacation or an international travel experience. From the moment of your first phone call to the day of departure, you will experience first-class service at bargain rates.